Jesse was very knowledgeable thorough. He explained every detail and defined everything in bold and plain print, easy to understand. Provided multiple options for solutions and explained the benefits of every option. Was very communicative as he informed me of every single step he had taken and what we were waiting. He analyzes and determines what steps need to be taken in order to arrive at a resolve. Definitely recommend! Made the processes as less stressful as possible. Overall, an amazingly professional experience. Felt confident knowing he was representing us. Would definitely use his services again if need be in the future.